Refund policy

Return & Exchange Policy

All sales are final. We do not accept returns.

Eligible Exchanges

You may request an exchange only if:

  • You received an incorrect item (wrong colour, size, or product)
  • The product arrived damaged or is defective

What Is Not Eligible for an Exchange

The following are not eligible for exchange:

  • Change of Mind – You no longer wish to keep the product
  • Minor Differences – Small variations from the product description
  • Colour Variations – Differences due to lighting or screen settings
  • Shipping Delays – Delays caused by the courier or shipping service
  • Sale Items – Products purchased under any discount or sale offer ( above 25% off - since we keep margings pretty tight) 
  • Incorrect Address – Packages lost or returned due to an incorrect/incomplete address
  • Rejected Prepaid Orders – Orders refused at the time of delivery
  • Used Products – Items that have been worn or used
  • Damage Due to Misuse – Damage from improper handling, negligence, or incorrect use
  • Personalized Products – Custom-made or personalized items
  • Free Products – Complimentary or promotional items included with an order

How to Request an Exchange

Step 1 – Record Your Unboxing Record a continuous, unedited unboxing video clearly showing your name, order number, package seal, address label, and the issue or defect.

Step 2 – Contact Us Within 24 Hours of Delivery Reach out via email at allthingspretty.help@gmail.com or on Instagram with:

  • Your unboxing video
  • Relevant photos
  • Your order details
  • A clear description of the issue

Step 3 – Ship the Product Back Send the product back via your preferred courier, or request a pickup if available in your area.

For the exchange to be accepted:

  • Original tags and invoice must be included
  • Product must be securely packed to prevent transit damage
  • Items arriving damaged due to poor packaging will not be accepted
  • Product must be returned within 7 business days

Please note: Shipping charges are non-refundable.

Exchange Process

  • If the product is available – A damaged or defective item will be replaced, subject to stock availability.
  • If the product is unavailable – Store credit (excluding shipping charges) will be issued within 3–7 business days, valid for 6 monthsfrom the date of issue.